Contact us

If you have questions about Census 2021 please visit

If your enquiry is for census statistics from the 2011 or earlier censuses, please email or telephone +44 (0)132 944 4972.

Census Customer Services
PO15 5RR

Services available

Our Census Customer Services team can:

  • identify census products available in print and on the web

  • provide guidance on accessing data using the National Statistics web services

  • advise on definitions of census terms

  • advise on the most suitable figures for particular applications

  • give guidance on the terms and conditions for the use of census data

  • supply simple extracts of figures from the 2011 Census and earlier censuses

  • create simple rankings and counts for customer-specified areas

  • be the first point of contact for technical problems relating to the use of census data supplied by the Office for National Statistics (ONS)

  • arrange for specialist advice to be provided

  • take orders for commissioned output

Standards and practices

We meet requests for output by email. However, please provide a phone number in case we need to discuss your request with you. This could be if we need to clarify something, for example.

Our practice complies with the National Statistics protocol on customer services and a more detailed set of standards specific to census services.

Let us have your views

We welcome feedback from our customers. Please email us at